Terms of Service

1. Scope and orders

“Store”, “shop”, “we”, and “us” mean Nyom Store. A “seller” or “shop seller” is a person Nyom Store has confirmed is authorized to sell its products or services. Transactions with impersonators or people not confirmed by the store are not Nyom Store orders.

Before paying, customers should read these terms and confirm the seller, product, price, usage period, payment method, and delivery details. Placing an order after receiving this information indicates agreement to the valid transaction conditions disclosed before purchase.

These are the store's general terms. Any product-specific terms must be disclosed and agreed upon before payment. Those terms apply to the specific matters agreed upon; all remaining matters are governed by these general terms and applicable law.

2. Warranty & Refund Policy

3. License Policy

Purchasing a Nyom Store copyrighted product grants a right to use it within the agreed product scope, number of users, servers, and usage period. A purchase does not automatically transfer intellectual property ownership or distribution rights.

• Do not share, publish, distribute, or provide others with bot source code, internal documentation, license keys, or other copyrighted store resources.
• Do not resell, rent out, sublicense, or transfer products, accounts, or usage rights without the store's written permission or confirmation by message.
• For rented bots, use the bot only on the servers and within the scope purchased. Do not share tokens, copy the bot to supply it to others, or continue using the service after the rental period expires.

For third-party products, customers must also follow the provider's valid license and usage conditions disclosed before purchase. Usage rights may be suspended or revoked if there is evidence of a violation.

4. Product Delivery

Orders are delivered within 1–3 days after the purchase is completed, meaning payment has been confirmed and the store has received all information needed for delivery. These are calendar days unless both parties agreed to a different deadline before purchase.

Customers receive products directly from the seller who handled their order, through a private message, support ticket, or another agreed method. Digital deliveries may include an account, activation code, file, download link, or service access.

Customers should provide accurate delivery information and check the product upon receipt. Report missing items or defects to the seller so they can be handled under the warranty policy.

If a delay is expected, the store must explain the reason and provide an estimated delivery time. Extending the deadline requires the customer's agreement. If the store misses the agreed deadline and the customer does not agree to an extension, the customer may cancel and receive a full refund for the undelivered portion. The 50% refund condition does not apply in this case.

5. Account Suspension

The store may temporarily suspend an account, license, or service access where there is evidence of any of the following:

• Unauthorized sharing, distribution, resale, or transfer of copyrighted store products.
• Payment fraud, forged receipts, unauthorized payment methods, or deliberately false claims to obtain products or refunds.
• Using products, bots, or services for scams, malware distribution, spam, attacks on systems, or unlawful activities.
• Deliberate unauthorized access, disclosure of security information, or disruption of services used by the store or other customers.

The store explains the reason, scope of suspension, and how to request a review through the order's contact channel. Where immediate action is needed to prevent harm or a security risk, the store may suspend access first and notify the customer promptly afterward. Serious or repeated violations may result in revocation under a valid agreement and applicable law.

Rentals and subscriptions may stop at the end of the purchased period if they are not renewed. Restricting community access because of abuse or harassment does not automatically remove complaint rights or obligations relating to existing orders. Customers may request a review by the founder through their transaction history or an available support channel.

If the store suspends access by mistake, it restores access and compensates for interrupted service time or provides a corresponding refund. Payments affected by termination for a violation are handled according to the service already provided, substantiated losses, a valid agreement, and applicable law. Suspension does not automatically forfeit all payments.

6. Support Policy

Support is provided by the seller responsible for the order or through Nyom Store's official Discord support system. Customers should provide enough information to identify their order and cooperate with troubleshooting. Verification requires only information necessary for the request.

• Support covers order confirmation, delivery and activation guidance, use of purchased features, troubleshooting, warranty requests, and refund requests.
• For products with a defined period, usage support is provided while the service is active. For other products, support scope and duration follow the information confirmed before purchase. Order inquiries and requests concerning legal rights are still accepted.
• Additional features, source code rewrites, customization outside the purchase scope, or work on third-party systems require a separate agreement on scope and fees before work begins.
• Customers should communicate respectfully, provide truthful information, and avoid submitting multiple requests about the same issue. Staff may pause abusive conversations and, where possible, direct the request to another person responsible for support.

Response times depend on the queue and the complexity of the issue. The store provides progress updates and an estimated resolution time after receiving a request. Immediate or 24/7 support is not included unless agreed upon. Complaints, negotiation requests, and warranty obligations are handled within legally required deadlines.

7. Liability

Nyom Store is responsible for its stated commitments, product delivery, and faults attributable to the store or its sellers. When a product has an issue, the store receives and checks the report and provides a remedy, replacement, refund, or compensation under a valid agreement and applicable law.

Customers are responsible for protecting login details, following usage instructions, and backing up data they manage. The store is not responsible for losses established to be entirely caused by the customer or by transactions outside the store's scope. Where several parties are at fault, responsibility is allocated under applicable law.

Products may depend on third-party platforms, infrastructure, or providers. If a third party experiences an outage or changes its policies, the store explains the impact and proposed resolution. This dependency does not automatically release the store from its delivery, warranty, or promised usage-period obligations.

To the extent permitted by law, the store is not responsible for indirect losses or expected profits without evidence establishing that they arose from the store's fault. Any limitation of liability applies only where legally permitted and does not remove mandatory responsibilities or the customer's lawful right to compensation.

8. Product-specific terms

The following terms supplement the general terms for products listed on our Pricing page. Customers should read and confirm the relevant conditions with the seller before payment. These limitations apply only to the extent permitted by law and do not remove mandatory customer rights.

9. Updates and contact

These general terms may be updated and published with an effective date. Confirmed orders remain subject to the version provided at the time of the transaction unless both parties agree to a change or the law requires otherwise. New terms do not automatically apply retroactively to reduce customers' rights.

These terms are governed by Vietnamese law. If a provision is invalid, the remaining provisions continue to apply to the extent lawful. Conditions relating to feedback, refunds, suspension, or liability do not restrict the right to complain, request negotiation, bring legal proceedings, or exercise other mandatory consumer rights.

For questions about these terms or an order, contact the responsible seller or Nyom Store through the official Discord. If a resolution cannot be agreed upon, customers retain the right to seek assistance or resolution from the competent authorities under applicable law.